Privacy Policy

Introduction

This privacy policy gives you information about how Denken Knowledge Limited (‘we’, ‘us’) collects and uses your personal data through your use of this website, including any data you may provide when you register with us, sign up to a newsletter or purchase a product. We are a Data Controller responsible for your personal data.

The Types of Personal Data We May Collect

‍This may include your name, company name, email address, telephone number, professional specialism, marketing preferences and details of products you have purchased from us. We may also collect technical data including your internet protocol (IP) address on the devices you use to access this website and your browsing actions and patterns.  We collect these using cookies and other similar technologies. Please see our Cookie Policy for more details. We may also receive information about you from third parties including our business partners or advertising networks and information which is publicly available on third party sites such as social media sites, website of the organisation for whom you work and websites of professional bodies of whom you are a member.

How We Use Your Data
The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:

· Performance of a contract with you: Where we need to perform the contract, we are about to enter into or have entered into with you.
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· Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests to promote our business as a provider of professional training services. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests.

· Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.
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· Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter.

You will receive direct email marketing from us to pursue our legitimate interests as a provider of professional training services unless you have opted out from receiving such marketing.

Sharing your Personal Data

We may share your data with the following:

· Business partners and suppliers for the performance of our services to you.
· Analytics and search engine providers
· Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets.

We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Storage of Your Personal Data
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Your data is processed and securely stored in the UK and Western Europe.

International Transfers

Whenever we transfer your personal data out of the UK to service providers, we ensure a similar degree of protection is afforded to it and will only transfer your personal data to countries that have been deemed by the UK to provide an adequate level of protection for personal data.

Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

Your Legal Rights
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You have a number of rights under data protection laws in relation to your personal data including the following.
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• Request access to your personal data (commonly known as a subject access request). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
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• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
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•Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local laws. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
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• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data

• You also have the absolute right to object any time to the processing of your personal data for direct marketing purposes.

If you wish to exercise any of the rights set out above, please contact us by email at hello@denkenknowledge.com. You also have the right to lodge a complaint with the Information Commissioner’s Office; the UK regulator for data protection issues (www.ico.org.uk).

Third Party Links
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This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.